March 31st, 2020
I hope this message finds you and your family healthy and in good spirits. I wanted to touch base and let our families know that we will be extending our payment deadline to April 8th, 2020. For our families on the April 1 autopay, your credit cards will NOT be charged tomorrow. We are still working hard to ensure your camper will have the best summer yet. We appreciate your continued support and patience during this time.
We are committed to remaining transparent with our camper families. Currently, we are operating as if our summer programs will run as scheduled and are maintaining financial commitments with our vendors. Our management and administrative team are still fully employed and working remotely from the safety of their homes with full access to our phones and computer systems.
We extend our sincere thanks to you for your ongoing support and words of encouragement. We live for the magic of camp and remain hopeful that summer 2020 will be a go!
March 24th, 2020
As a family-run business, we have always felt so connected to and grateful for our camper families—in many ways you’re an extension of our own family. As we enter our 19th summer of operation, our team is so thankful to have had the opportunity to educate and inspire so many participants and look forward to this summer being no different.
As the global effect of coronavirus (COVID-19) continues to evolve, we are firmly committed to the health and safety of our staff, while planning for our upcoming summer to serve our camper families. We are closely monitoring the changing situation and will be complying with public health guidance.
For those of us now who have our kids at home, our everyday lives have been altered. However, it is our hope that things will return to normalcy later this spring. In the meantime, our team will be working hard providing the high-quality program planning, customer service, and support you depend on from us.
We have been speaking with families about COVID-19 and how it may impact their summer plans. We are committed to remaining transparent with our families and want you to remain confident in enrolling your camper in our programs. Right now, we are operating as if our summer programs will run as scheduled.
The well-being and safety of our campers and staff is our first priority. We are closely monitoring all recommendations including travel, from trusted sources such as the Centers for Disease Control and Prevention (CDC), WHO and the U.S. State Department.
We will continue to evaluate how conditions evolve as we get closer to summer. You can sign up for the CDC newsletter here, which will provide weekly emails about the COVID-19 outbreak.
In the event that we deem it necessary to cancel your 2020 program you will have the following options:
For enrollments prior to March 19th, 2020:
- A full refund will be offered by check and mailed to you within thirty days of the date your program is cancelled.
- You will be able to roll over any money already paid to secure a spot in our 2021 program and we will lock in our 2020 prices for you.
For enrollments received after March 19th, 2020
- Any payments received will be rolled over to secure a spot for your camper for summer 2021. A refund will not be issued and your tuition rate will be grandfathered to any price increases.
We will continue to update this page with relevant updates and information and provide direct communication to our enrolled families and instructors about any new developments.
I am very grateful for the hundreds of clients who have already enrolled as well as all the camper family’s that are still currently enrolling. Thank you so much for your trust and for giving us the opportunity to educate and inspire your children. Our team will continue to work hard in preparation for another great summer!
We extend our sincere thanks to you for your ongoing support and loyal dedication during this challenging time.
We would be happy to discuss options with you or answer any questions you may have. Please call us at 910-686-4611.